Robotic process automation (RPA) is currently a rage across all the industries, and it is influencing the CIO role too. Softtek Content Director Alex Kozlov informs that earlier business units worked on software maintenance with assistance from the IT department. However, with RPA benefits coming into the limelight, more companies are interested in leveraging the technology across the enterprise. In this article at CiGen, know how RPA can help to amplify the CIO role in 5 ways.
5 RPA Influences
Paul Singer and Siddhartha Sharad from Pace Harmon recommend organizations to seek help from the IT department for a widescale use. Having said that, the implementation should not be the sole responsibility of the business units or IT departments. Shared goals and responsibilities would make automation implementation more successful and be instrumental in changing the CIO role as well. Following are the 5 ways RPA can amplify the CIO role:
- Role Transformation: Since RPA handling needs technical skills, the IT department will be responsible for the implementation. CIOs will play a big role in the streamlining and smoothening of the process. To enable large-scale development, CIOs need to create cross-departmental strategies and form a risk mitigation plan to handle predictable issues.
- Change Leadership and Governance: Dennis Walsh, President of Redwood Software, claims that involving IT and business units would be a ‘strategic change.’ CIOs can act as the change leaders to create a more collaborative environment between the business units and IT. With their technical expertise, they can assist in IT workforce optimization for automation implementation. CIOs can set up guidelines and strategies for handling and maintaining these software robots to maximize benefits.
- Choice of Tools: Usually, CIOs participate in tool selection for customer request administration. As per Information Age, automation can speed up identifying the most viable options based on a set of criteria. CIOs can then focus on a more strategic role in the customer-facing units of the business.
- Guiding Human Resources: Since CIOs are experts in technical know-how, they can train the human workforce and encourage participation in RPA enhancement roles. They can demonstrate how RPA tools are a substitute of the software development toolkits or BPMs.
- Organizing CoE: Singer and Sharad recommend that CIOs create a Center of Excellence (CoE) that would identify the processes appropriate for automation. The CoE would help in controlling resource use in RPA efforts. The organization can avoid resource waste by using RPA tools to streamline different processes in the IT projects.
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