Automation has the potential to transform how businesses operate today. If you are already taking interest in automation, you might also see companies deriving tangible benefits in 2018 itself. IT and business will work closer than ever to make services more customer-centric. In this article at the Enterprisers Project, E. G. Nadhan, Chief Technology Strategist at Red Hat, shares the 6 organizational aspects where automation will bring significant changes this year.
6 Operational Aspects of Automation
With RPA leading the automation bandwagon, in the future you will see robots with cognitive abilities as well. Emerging technologies like AI, machine learning, neural networks, natural language processing, etc. will help in the maturation of artificial cognition. The technology is set to change the business operations in 6 ways:
1. Consumer Acceptance
The first to get the benefits are the consumers. Try out your digital initiative with in-house staff before releasing it to the external clients. With the gradual inclusion of advanced features, you will increase the acceptance rate among employees and later among the external consumers.
2. Procedural Improvements
Tarek Abdelsalam, Red Hat Enterprise Architect, points out that you can apply automation from customer services to backend functions. However, choosing the wrong processes for automation will leave your business disrupted rather than disrupting the industry. So, find out which organizational functions are ripe for the technology.
3. Organizational Setup
Panera Bread has deployed self-service kiosks in its restaurant chains. Availability of templates allows IT to automate virtual and real environments also, notes Azhar Sayeed, Red Hat’s Telecommunications Chief Architect.
4. Mobile Services
Since companies are trying out new ways to make services available to customers, mobile applications can be a great start. Providing your consumers with the right features and services through timely automation will give your brand a competitive edge. It is also necessary that your employees are equipped with the right infrastructure to enable faster iterations.
5. Resource Planning
Contrary to popular beliefs, automation is set to create more meaningful jobs. Germany is using robots without major layoffs. Angela Schoelig of Toronto University has created algorithms that would enable robots to learn from each other. Anthony Golia, Red Hat Chief Architect, says algorithms can pair up mentors with mentees based on passions, skills, and career goals.
6. Security Measures
Security is the biggest concern across industries today. ‘Adversaries R Us’ attackers are using automation to locate vulnerabilities in corporate networks. You need to be ready to patch these security breaches at the earliest. Software bots can find out vulnerabilities and deploy patching soon.
Automation has various benefits apart from making processes faster and more efficient. David Egts, Red Hat Chief Technologist for Public Sector, says you must automate to bring innovation to organizations. So, your business will react based on your perception of this technological marvel.
To view the original article in full, visit the following link: https://enterprisersproject.com/article/2017/12/6-ways-automation-will-impact-enterprise-2018